Use the fly-out menus above to select areas of Support, Licensing, and Training.
Rely on Intergraph's ERDAS product support team for in-depth assistance with installation, licensing, configuration, and for advanced scientific applications support. We use advanced CRM technology to respond to and resolve your technical support issues. Every technical support engineer has access to a team of ERDAS technology experts. At Intergraph, we recognize the time and investment that you have made in your ERDAS software and we strive to help make your ERDAS system a successful one.
Security, Government & Infrastructure (SG&I):
For SG&I Software Maintenance Customers (SWM), we offer the convenience of online access to technical support. You can submit a Service Request (SR) through our eService customer portal. Once logged in, you can check on the status of an ongoing case, refer back to previous cases, check your current licenses, or track your change requests 24 hours a day, 7 days a week. Siebel eService, our customer support center, requires a username and password. You may request that username and password online, or contact us by phone at the number shown to the right.
Intergraph Government Solutions (IGS):
For IGS (U.S. Federal Government Customers) Software Maintenance Customers (SWM), we offer the convenience of direct phone assistance (1-800-633-7248) or direct email access to IGS technical support. Once logged in to the ERDAS Support Site, you can find the information you need to solve issues on your own or you may call one of our IGS technical support engineers who will answer your questions by phone.
Intergraph International Customers (outside of the U.S.A):
Customers that purchase SWM through a distributor must request support from the distributor. Intergraph Direct Customers may contact our local intergraph office or affiliates. Your local Intergraph office or software distributor has qualified technical support staff members, and the full support of Intergraph's technical support for ERDAS software.